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Return & Refund Policy – Jalco Lifestyle

At Jalco Lifestyle, we are committed to providing you with high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a 7-day return policy from the date of purchase.

1. Eligibility for Returns

To be eligible for a return:

The product must be unused, unopened, and in its original packaging.
A valid invoice or order number must be provided.
The return request must be made within 7 days of purchase.

Note: Products from the Dream Box joining package are non-refundable unless damaged or defective.

2. Return Process

To initiate a return:

1. Contact our Customer Support Team at:
📧 Email: support@jalcolifestyle.com
📞 Phone: +91 6238015187

2. Provide your order number, contact details, and reason for return.

3. Our team will issue a Return Authorization Number (RAN) and provide instructions for sending the product back.

4. Ship the item to the address provided by our support team.

> The customer is responsible for the cost of return shipping. We recommend using a trackable courier service to avoid lost shipments.

3. Deductions & Charges

₹250 will be deducted for maintenance and restocking.

₹150 will be deducted for courier charges.

Total deduction: ₹400 per return.

4. Refund Process

Once we receive and inspect the returned item:

A refund will be processed within 5 business days.

Refunds will be issued via Google Pay, Paytm, PhonePe, or Bank Transfer.

No cash refunds will be provided.

5. Non-Returnable Items

The following products are not eligible for return:

Used or opened products.

Products received more than 7 days ago.

Dream Box joining package unless damaged or defective.

6. Damaged or Defective Products

If you receive a damaged or defective product:

Report the issue within 48 hours of delivery.

Provide clear photos or videos of the product and packaging.

After verification, we will arrange a free replacement or refund.

7. Contact Us

For any questions or assistance, please contact:

Jalco Lifestyle Pvt Ltd
📧 Email: support@jalcolifestyle.com
📞 Phone: +91 6238015187
🌐 Website: www.jalcolifestyle.com

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